![]() ![]() When the survey asked why passengers stopped riding - and allowed them to list all of their contributing reasons - 55% said they now work from home, 48% said they switched to driving personal vehicles, and 42% said It was because of concern for their personal health and safety. Recent surveys conducted by UTA found that two of every five (41%) customers who stopped riding UTA during the pandemic say it is unlikely that they will ever return. UTA received $187 million in a first round of aid from Congress, and a package passed last month added another $33.5 million. UTA Executive Director Carolyn Gonot said UTA has been able to make ends meet financially amid such loss in ridership largely because of emergency federal aid. “It’s a big gap to close, he added, “But I was encouraged to see that at least inching back up in a positive direction through the course of the year.”Ĭummins said that while UTA has lost groups such as office workers, who largely have worked at home during the pandemic, “The one thing that has stayed constant is the essential worker” whom he said still needs UTA daily. “Not that being down by 47% is great, but when you think of losing only half of our ridership with all the major institutions that are fundamentally” converting to working at home, “it’s actually pretty amazing that we’ve held that ratio as well as we have,” he said. UTA Board Chairman Carlton Christensen said he’s actually surprised that ridership isn’t down even more. ![]() He noted that UTA ridership had actually been increasing in January and February last year before COVID-19 hit, and then it plummeted without ever recovering much. He said riders took 23.53 million trips in 2020, down from 44.24 million in 2019.
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